Get in Touch With Us
Got a question about how we test payout speeds, spotted something that needs updating, or want to flag a Canadian casino we should look at? This page covers the best ways to reach Online Casinos Canada, what we can help with, and how long a reply usually takes.
How to Reach the Team
Email is the most reliable route. Send your message to [email protected] and a real person on our editorial team will read it — we don't rely on automated replies to stand in for an actual answer.
A quick note on what your enquiry is about helps us route it to the right person faster. If it relates to a specific casino, bonus, or article, mention the page or brand name so we can find the context quickly.
What We Can Help With
- Questions about our reviews — how we assessed a specific brand's withdrawal times, banking options or bonus terms, and why it ranks where it does.
- Corrections — if a bonus offer, payout timeframe or licensing detail on the site looks out of date, tell us. Casino terms change often and we would rather fix it than leave it stale.
- Suggestions for coverage — a Canadian casino brand you think deserves a closer look, or a topic (payment methods, mobile play, non-GamStop options) you would like us to expand on.
- Partnership or editorial enquiries — if you represent a casino brand or a relevant business and want to discuss working with us, introduce yourself and explain what you have in mind.
- Player support concerns — if you or someone close to you is struggling with gambling, let us know in your message and we can point you towards general support resources. We are not a support service ourselves, so for anything urgent please contact a dedicated helpline in your province.
What Happens After You Send a Message
Every message is read by someone on our team before a reply goes out. We aim to get back to you within a couple of working days, though this can stretch slightly when volumes are higher. If your enquiry needs input from more than one person — for example, a factual correction that touches a ranking — it may take a little longer while we verify the detail properly.
A Note on How We Work
Our rankings and reviews, including the casinos compared on our Best Non GamStop Casinos page, are based on independent research into payout speed, licensing, banking options and bonus terms. Commercial relationships with any brand never decide where it sits in our tables — reader feedback and factual accuracy do. If you think we have got something wrong, that is exactly the kind of message we want to receive.
Thank you for taking the time to read this far. Whatever your reason for getting in touch, we look forward to hearing from you.